Various Types Of Predictive Dialers!

Basically, there predictive dialers can be found in two main types; one is soft dialers and two is Hard dialers. In the first one, which is soft dialers, the algorithms it has are all soft and its software can be purchased from the vendors.
Generally, these algorithms work through a CTI which stands for computer telephony integration by a port over a switch and this switch uses to dial the numbers. After that Integrated service digital network messaging, cope up with the system to proceed the call analysis. This system is eligible to offer digital code showing the non-connect type.
The system has a switch inside and this switch works to sort out the calls, especially the calls which have not been connected. Thus, callers usually do no need to hear those tones which are basically used while reflecting engaged number or un-obtainable number. Thus, the calls which do not connect to the agent, gets removed from the system and for the elimination, a real cause code goes to the software application.
This type of predictive dialer are having many other advantages, as these are being preferred by companies due to its cheap price and for its functionality, it does not require any expensive telephony instruments. These are really smooth to work in distributed or grouped environments. But the biggest problem with this type of predictive dialer is that the system fully depends on AMD which is answering machine detection.
Other type of predictive dialer is called Hard dialers and in this type of dialer system, they use telephony switches to find out the answering machines and in this way, keep on connecting with calling procedure. The vendor of these dialers also offers a server for the dialer.
Apart from these hard and soft dialer systems, the entire predictive dialer is sorted into many other types as well. Agent audio connection and external audio connection are two other form of predictive dialer. In agent audio connection dialer, when the agent connects with the session, immediately the predictive dialer put up another call to the desk of the representative, thus the agent don't need to waste up time here or there.
In external audio connection, at the time when an outbound call is prepared and being answered, the call connects to an open agent audio connection for the agent who has chosen to take on the call. Thus, basically it relates to outbound calls only.